Privacy Policy
Beverage Medic
Last updated: 7/2/26
Beverage Medic (“we,” “us,” or “our”) respects your privacy. This policy explains what information we collect, how we use it, and how we handle it. By using our website, contacting us, or requesting our services, you agree to the practices described here.
Information We Collect
We collect information you provide directly to us, such as your name, business name, phone number, email address, service address, and details about the equipment you’d like us to service. When you visit beveragemedic.com, we may also collect certain technical information automatically, such as your IP address, browser type, and how you found our site.
How We Use Your Information
We use the information we collect to operate and grow our business. This includes scheduling and performing repair services, communicating with you about your service requests, sending appointment confirmations and repair updates, processing payments, ordering parts, providing quotes and invoices, following up on completed work, and improving the services we offer. We may also use your information to contact you about your account, respond to your questions, and keep records as required for our business and legal obligations.
Billing and Payment Information
We process payments through trusted third-party payment platforms, primarily Jobber and Relay. When you provide a payment method, your card or bank account information is entered into and securely stored by these platforms—not on Beverage Medic’s own systems. With your authorization, we may keep your payment method on file through these platforms and charge it for services you have requested or received, including deposits, completed repairs, parts, and any fees described in your service agreement.
We retain records of your transactions—such as invoices, amounts, dates, and services performed—for accounting, tax, warranty, and business recordkeeping purposes. We do not sell your billing information. We share it only with our payment platforms, financial institutions, and professional advisors as reasonably necessary to process payments and maintain our records.
Sharing Your Information
We do not sell your personal information. We may share your information with trusted third parties who help us run our business and serve you, such as parts suppliers and distributors, payment processors, scheduling and invoicing software providers, subcontractors or technicians assisting with your service, and professional advisors such as accountants or attorneys. We share only what is reasonably necessary for these parties to perform their function, and we expect them to protect your information. We may also disclose information when required by law, to enforce our agreements, or to protect our rights, property, or safety.
Text Messaging (SMS)
If you provide your phone number and consent to receive text messages from us, we use it to send you service-related messages such as appointment confirmations, repair status updates, and replies to your inquiries. We do not sell, rent, or share your phone number or SMS consent with any third parties or affiliates for their own marketing purposes. Message and data rates may apply, and message frequency may vary. You can reply STOP at any time to opt out of text messages, or reply HELP for assistance. Opting out of text messages will not affect your ability to receive service by phone or email.
SMS Terms & Conditions
By texting Beverage Medic, you agree to receive service-related text messages, including appointment confirmations, repair status updates, and replies to your inquiries. Message frequency varies based on your service activity. Message and data rates may apply. You can opt out at any time by replying STOP, and you can reply HELP for assistance or contact us at 413-289-5131 or help@beveragemedic.com. We do not sell, rent, or share your phone number or SMS consent with third parties or affiliates for marketing purposes. For details on how we handle your information, see the Text Messaging and Sharing Your Information sections of this Privacy Policy.
Website Use, Cookies, and Analytics
When you visit beveragemedic.com, we may collect certain technical information through cookies and similar technologies. This can include your IP address, browser type, device information, the pages you view, and how you arrived at our site. We use this information to keep our website working properly, understand how visitors use it, and improve our content and services. We use third-party analytics and advertising tools, such as website analytics and advertising services, that collect this information on our behalf.
Most web browsers let you control or disable cookies through their settings. If you disable cookies, some parts of our website may not function as intended. Our website may also contain links to third-party sites, and we are not responsible for the privacy practices of those other sites.
Data Retention
We keep your information for as long as needed to provide our services, maintain business records, comply with legal requirements, and resolve any disputes.
Your Choices
You may update your contact information or ask us about the information we hold by contacting us using the details below. You can opt out of text messages at any time by replying STOP, and you can ask to be removed from any non-essential communications.
Security
We take reasonable steps to protect the information we collect. However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.
Changes to This Policy
We may update this policy from time to time. Any changes will be posted on this page with an updated date.
Contact Us
If you have questions about this Privacy Policy, please contact us:
Beverage Medic
Palmer, Massachusetts
Phone: 413-289-5131
Email: help@beveragemedic.com